Under s.19, there are four ways in which a provider of services can discriminate against a disabled person, three of which are relevant to the issue of Web accessibility:

in refusing to provide, or deliberately not providing, to the disabled person any service which he provides, or is prepared to provide, to members of the public;

• in failing to comply with any duty imposed on him by section 21 in circumstances in which the effect of that failure is to make it impossible or unreasonably difficult for the disabled person to make use of any such service;
  
• in the standard of service which he provides to the disabled person or the manner in which he provides it to him;

Under the Act, anyone who is considered a disabled person can claim protection from alleged discrimination. The definition of 'disability' is set out under ss.1-2 and sch.1-2 of the Act and is defined as 'someone who has a physical or mental impairment which has an effect on his or her ability to carry out normal day-to-day activities.

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